Changi · Cruise Terminals

Met inside arrivals

60 min free waiting

Fleet

Changi

Terms of carriage

The terms of every booking.

These terms apply to every transfer booked with Airport Transfers, whether you book on this site, on WhatsApp or through an account. The guarantees on our Guarantees page are part of them.

Last updated 9 October 2026

Contents · 14 sections

Cancellations and changes

Our guarantees

Passengers and luggage

Changes to these terms

Contact

Question about a clause?

Message the desk and quote the section number. It answers around the clock.

Ask on WhatsApp

Read the guarantees

Who we are

Airport Transfers is the trading name of Airport Transfers Pte. Ltd., registered at 1B Cantonment Road, #44-19, Singapore 085201. "We" means that company. "You" means the person who books and every passenger they book for.

Your booking

A booking is confirmed when we send you a confirmation showing the car class, the pickup time, the pickup and drop-off points and the fare.

Give us accurate details: flight number, passenger names, address, party size and luggage. We take the flight details on WhatsApp after you book if you did not have them to hand.

Fares

Fares are in Singapore dollars and fixed when you book. They include the car, the chauffeur, meet and greet inside the arrivals hall, 60 minutes of waiting at the airport, tolls, parking and tax.

A night fee may apply to pickups from 11 pm to 7 am. If it does, it is shown before you pay and included in the fare you agree to. Traffic does not change the fare.

If you change the route after booking, for example by adding a stop or a second address, we agree any change to the fare with you before the journey.

Where we show a converted amount in your own currency, it is a guide only. You are charged in SGD.

Payment

You pay online by card when you book. Card payments are handled by Stripe, our payment provider. Account customers are invoiced monthly on the terms in their account agreement.

Waiting time

At the airport, the first 60 minutes after your flight actually lands are free. We track the flight, so delays do not count against you.

If we still cannot find you or reach you after 60 minutes, the booking is treated as a no-show (see below).

Cancellations and changes

Cancel up to 24 hours before the pickup time and we refund the whole fare.

Cancel inside 24 hours and we refund 40% of the fare.

If no passenger appears and we cannot reach you by the end of the free waiting time, 60% of the fare is charged and we refund the other 40%.

Our guarantees

If the car breaks down, we send another car or refund the fare in full.

If no car turns up, we refund the fare in full. You do not need to fill in a form; one message with your booking reference is enough.

If we fail the service we describe, including meeting you inside the arrivals hall, you pay nothing and we refund the fare in full.

Passengers and luggage

Each class carries the number of passengers and cases shown on the Fleet page. For safety we cannot carry more passengers than there are seats and belts.

Child seats are free on request. Tell us each child's age when you book and the right seat or booster is fitted before you land.

In the car

No smoking or vaping in the car. If anyone smokes or vapes, or the car needs cleaning after sickness or is damaged, we charge the cost of the cleaning or repair.

Refunds

Refunds go back to the payment method you used, in SGD, within 7 working days.

Liability

If something outside our control stops a trip, for example road closures, severe weather, an accident or airport disruption, we refund the fare for that trip.

We are not liable for a missed flight or connection, or for hotel, ticket or other costs that follow from a delay we did not cause. Our liability for any booking is limited to the fare you paid for it.

Nothing in these terms limits any liability that Singapore law does not allow us to limit.

Law

These terms are governed by the laws of Singapore. If you disagree with a charge, tell us first and we will try to put it right. If we cannot agree, you can raise it with your card issuer or our payment provider, and any dispute that is still open goes to the courts of Singapore.