What we keep, and who sees it.

To meet you at the airport we need your name, your flight and where you are going. This notice lists everything we collect, why, who it goes to and how to have it corrected or deleted, under Singapore's Personal Data Protection Act 2012.

Last updated 9 October 2026

Contents · 10 sections

Who is responsible

Changes to this notice

Contact

Question about your data?

Message the desk and quote the section number. It answers around the clock.

Ask on WhatsApp

Read the guarantees

Who is responsible

Airport Transfers Pte. Ltd., trading as Airport Transfers, is responsible for your personal data. You can reach our Data Protection Officer at [email protected].

What we collect

For each booking: passenger names, phone or WhatsApp number, email, flight number and arrival time, pickup and drop-off addresses, party size, luggage, children's ages for child seats, and anything you tell us in a special request.

Payment details are handled by Stripe. We do not see or store full card numbers.

On this site: pages visited, buttons pressed and how far the booking form got, through Google Analytics.

Once you add a phone number or email on the booking page, we save what you type there, even if you do not finish. With it we keep your browser type and a scrambled form of your IP address, to stop spam.

Why we use it

To run the transfer: assign the car, track the flight, send you the chauffeur's name and number, and meet you by name in the hall.

To contact you about that booking, issue receipts and, for account customers, the monthly invoice.

To see which pages lead to bookings and where people stop, so we can fix the site.

If you start a booking and do not finish, we may message you on WhatsApp or email about that booking.

After you visit this site, you may see our ads on Google and Meta (Facebook, Instagram).

We send marketing emails or messages only if you ask for them, and you can stop them at any time.

Who sees it

Your chauffeur sees the passenger name, phone number, flight, pickup and drop-off, party size and luggage for your journey only.

Our booking desk, Stripe, Cloudflare (our web host) and WhatsApp as the message carrier handle it on our behalf. If an agency, hotel or company booked for you, they see the booking they made.

Google and Meta get the pages and buttons you use on this site, not your name, phone or email. They use it to show you our ads and tell us which ads work.

We do not sell personal data, and we do not share it for anyone else's advertising.

Where it is stored

Booking data is stored with Cloudflare, our web host, which may keep it on servers outside Singapore. Where data leaves Singapore, we make sure it is protected to the standard the PDPA requires.

How long we keep it

Booking records and invoices: 5 years. WhatsApp threads: 5 years. Analytics data: up to 14 months.

Details saved from the booking page: deleted after 180 days. A copy goes by email to our booking desk so we can reply quickly; it stays in that inbox until the desk deletes it.

Your rights

You can ask for a copy of the data we hold about you, ask us to correct it, or withdraw consent for us to use it. Write to [email protected]. We reply within 30 days.

Withdrawing consent for data we need to run a booking means we may not be able to complete that booking.