Airport transfer guarantees: 24-hour free cancellation and a backup car

Cancel free up to 24 hours before pickup. If the car breaks down, another car comes for you or we refund in full. If no car turns up, you get every cent back without filling in a form.

The same terms on every booking, every class, every terminal

24 hours

Free cancellation

Cancel up to 24 hours before the pickup time and the whole fare comes back.

How to claim

One WhatsApp message with your booking reference. No form.

Backup car

If the car breaks down

Another car comes for you. If a replacement cannot reach you, we refund the fare in full.

How to claim

Nothing to do. The chauffeur calls it in and we message you.

100%

If no car turns up

Every cent back, without filling in a form. You should never be the one explaining to us that the car did not come.

How to claim

One WhatsApp message with your booking reference. No form.

60 min

Free waiting after you land

We track the flight, so the clock starts when you actually land, not when the timetable said you would. The first 60 minutes are free, however late the plane is.

How to claim

Automatic. There is no waiting charge inside the hour.

Fixed

The fare you booked is the fare you pay

An hour in traffic costs what a clear run costs. Tolls, parking and tax are in the fare. From 11 pm to 7 am a night fee may apply, and you see it before you pay.

How to claim

If you are charged anything you did not see when you booked, we refund it. Tell us on WhatsApp.

By name